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Delivery and Returns

Publication Format

To use publications in PDF format, you will need Adobe Acrobat Reader, which will enable you to view the publication on your computer screen, perform an electronic search for data contained in the publication, and print the text of the publication. You can obtain a free copy of Adobe Acrobat Reader from the Adobe website.

Delivery Media

Depending on the size of the files, we use downloads or compact disks (CD-ROM) to deliver electronic documents to purchasers. The type of delivery medium used for a particular publication is indicated on the product description page for that publication.

Publications on CD-ROM are shipped by express mail, and downloadable items are delivered by email or FTP.

Shipping Rates and Delivery Time

Publications on CD-ROM are shipped by express mail, subject to additional shipping and handling charges. Publications available for download are NOT subject to shipping charges.

Destination

Service Mail Courier Delivery Time* Cost (USD)**
USA and Canada Express UPS 3 50
Europe & Turkey Express UPS 5 90
Russia & CIS Express UPS 7 110
Middle East Express UPS 10 80
Central/South America Express UPS 10 80
Asia and Australia Express UPS 10 120
Africa Express UPS 10 150

* Estimated delivery time (in business days) from receipt and processing of payment. We do our best to accurately estimate the delivery time. However, the actual delivery time may vary depending on your destination address, how quickly the items you purchased can be obtained and packaged, and other factors.
** Import duties and taxes are not included. See more information about duties and taxes.

Note: Please be advised that we are prohibited from shipping merchandise to the following locations: Cuba, Iran, Myanmar, Niger, Nigeria, North Korea, and Sudan.

Duties, Taxes, and Customs

A sales tax in the amount of 8.5% must be added to orders from customers residing in the State of Illinois, unless a tax exemption certificate is provided.

Orders shipped to addresses outside of the United States may require the recipient to pay tariffs and/or duties upon delivery. We do not calculate and do not charge duties and taxes on orders shipped outside of the United States and shall not be liable for any taxes imposed by government authorities outside the United States. Recipients will be responsible for all applicable duties, taxes, customs clearance charges, and penalties and fines, if any, that may be imposed by government authorities on orders delivered to countries outside of the United States.

Customs policies vary widely from country to country. You should consult your local customs office for more information about applicable duties and taxes that might be imposed by local law on incoming international shipments. When you order from SNIP, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the merchandise.

Since cross-border shipments are subject to opening and inspection by customs authorities, we may provide certain order, shipment and product information to our international couriers, and such information may be communicated by the couriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Return, Exchange, and Refund Policy

Since all publications are informational products having a limited life, all sales are final, and the full or partial cost of an order cannot be refunded or credited toward future purchases. We do not exchange one title or type of publication for another.

More information:

Markets: Russia | Kazakhstan

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