During the warranty period for the wireless
equipment you purchase, you can count on technical support under warranty
provided that the terms of the warranty are met. This includes the following
Free consultation on installation, setup,
operation, and maintenance of the equipment.
Free technical support for diagnosing and
correcting problems in installation, setup, operation, and maintenance of the
Free software/firmware patches.
Free software/firmware updates.
Free correction of manufacturing defects.
Please contact us to request warranty
Repair and Replacement of Equipment
Defects in wireless equipment under warranty will
be corrected by repair or replacement with similar equipment provided that
this is a manufacturing defect. For repair or replacement of defective/damaged
equipment, use our special form to submit your request for authorization to
replace any defective/damaged items. On the form, indicate the model number of
the equipment, the firmware version (if necessary), the serial number of the
equipment (if available) and your contact information. In the space used to
indicate the reason why you are returning the equipment, please don’t use
common phrases like “doesn’t work”, “broken”, etc. Please clearly indicate the
problem and describe when it occurred in detail. This will help us review and
correct your problem faster.
The technicians at our service center will review
your form and contact you for details if necessary. If it is a problem that
you can correct yourself (without returning the equipment to our service
center), our specialists will give you recommendations on how to do this. If
the service center technicians decide that the equipment needs factory repair
or replacement, we will send you a confirmation that we are ready to accept
your equipment for repair or replacement and instructions on how to mail the
You pay the shipping costs both ways for
equipment needing repair or replacement. After determining the problem, we
will repair or replace warranted equipment promptly and free of charge. We
reserve the right to either repair or replace equipment at our discretion. If
we replace it, the replacement equipment may be either new or refurbished
equipment, but may not necessarily be identical to the original equipment.
To submit a request for authorization to return a
product for repair or replacement, please use our
Authorization Request Form.
Limitation of Warranties
User equipment sent to the service center for
repair or replacement will be examined by service center technicians to verify
that it conforms to the Manufacturer’s warranty. If the examination shows that
the equipment is not covered by the warranty (for example, if the equipment
was operated in violation of the terms stipulated in the Manufacturer’s
warranty), the warranty for that equipment shall be void and the customer
shall be requested to pay for equipment repairs.
If we do not find the defect you claim, the
equipment will be returned in the same condition in which it was received by
the service center.
Repair Not Under Warranty
You must pay for shipping both ways and for
repair of equipment for which the warranty is void or has expired.