The Subscription Administrator is the employee of the subscriber who is
authorized by the subscriber to serve as a liaison between the users and the
information services provider.
Any employee of your company--for example, the librarian, document control
coordinator, or quality assurance specialist--who has direct access to the Database can serve as a Subscription Administrator. It is not
mandatory to have a Subscription Administrator in your company, but it is
desirable, since this improves the efficiency of the information service,
especially in the case of a multi-user subscription.
The subscription materials and updates are generally sent to the Subscription
Administrator, and he or she distributes the subscription materials to the
users. The Subscription Administrator takes requests from users to search for
documents, is responsible for timely reprogramming of the electronic keys, and
performs other functions associated with the information services.
Our Service Representative is the primary point of contact for your
If the Subscription Administrator at your company has changed, or if the
telephone number or e-mail address of your Subscription Administrator has
changed, please promptly inform our Service Representative.