Getting Help from a personal Assistant
Many on-line information services use an impersonal customer service system
which begins with a toll-free call and ends with endless referrals of the
client from one department to another. We care about the valuable work time of
our clients, and therefore our subscriber service process is based on
Our subscriber service system at the Regulatory Information Services is based
on personal Service Representatives specially assigned to each
subscriber. Your Service Representative is the primary connecting link between
you, the subscriber, and our team of specialists who provide information
services to your company. You only need one point of contact, your personal
Service Representative, to deal with all issues pertaining to your
subscription: subscriber services, filling requests for searches for
documents, software updates, technical support, and payment of invoices. The
great advantage of your personal Service Representative is that you donít need
to run around various departments to resolve one issue. Contact your Service
Representative and all your questions will be answered and issues resolved
quickly and effectively.
For subscribers with many users, the Service Representative generally works
with your Subscription Administrator, rather than with each individual user.
Donít know the name, telephone number or e-mail address of your personal
Service Representative? Contact us.