The contact information below is organized according to your position in the
subscriber structure. If your company provides you with licensed access to the
Database, you are an
Authorized User. If your responsibilities include information services and
assistance to other employees of your company, then you are the Subscription
Administrator for those employees.
If You Are an Authorized User
Contact your Subscription Administrator with questions on searching for
standards, for technical support for the software and hardware, and other
Who is the "Subscription Administrator"?
If You Are a Subscription Administrator
If you are the Subscription Administrator, contact your Service Representative
with all questions pertaining to subscription services, searches for
standards, software updates, technical support, payment of invoices, or
updating your address information.
Who is the "Service Representative"?
Don’t know the name, telephone number or e-mail address of your Service
Representative? Contact us.