The contact information below is organized according to your position in the subscriber structure. If your company provides you with licensed access to the Database, you are an Authorized User. If your responsibilities include information services and assistance to other employees of your company, then you are the Subscription Administrator for those employees.

If You Are an Authorized User

Contact your Subscription Administrator with questions on searching for standards, for technical support for the software and hardware, and other questions.

Who is the "Subscription Administrator"?

If You Are a Subscription Administrator

If you are the Subscription Administrator, contact your Service Representative with all questions pertaining to subscription services, searches for standards, software updates, technical support, payment of invoices, or updating your address information.

Who is the "Service Representative"?

Don’t know the name, telephone number or e-mail address of your Service Representative? Contact us.